Sales and marketing expenses are included in the financial projections as part of operating expenses in the income statement.
The sales and marketing expense is a direct result of the planned activities in the marketing plan section of the business plan.
Sales and Marketing Expense Cost Drivers
All expenses are driven by activities, and in the case of sales and marketing the key cost drivers include the following:
- Staff expenses
- Sales commissions
- Customer acquisition costs
- Brand building
- Technical support
- Customer service
Typical Sales and Marketing Expenses
It is important to decide from day one what will be classified as a sales and marketing expense. There are a wide variety of expenses to consider, but unfortunately not all business classify them in the same way. For example, some businesses might classify technical support as a sales expense, whereas others may include the cost as part of their cost of sales.
The following are typical sales and marketing expenses:
- Sales and marketing salaries (sales manager, marketing manager)
- Customer service salaries
- Travel and entertainment relating to sales and marketing
- Packaging and distribution expenses
- Commissions and fees to sales agents
- Selling show room and sales office costs
- Post sales technical support
Sales and Marketing Expense Ratio
Having classified the sales and marketing expenses, it is useful to calculate the sale and marketing expense as a percent of revenue to give a financial ratio as follows:
This ratio is one of many expense ratios, and can be used to make comparisons to other businesses within your industry (providing they are using a similar classification), to ensure that the sales and marketing expense included in the financial projections is comparable and realistic.
In addition, it is important to monitor changes in the ratio over time to see that the investment in sales and marketing is producing the required and planned result. A significant rise in the sales and marketing expense to revenue ratio may indicate that the investment in sales and marketing is not as cost effective as it should be.